EMERGENCE AND FUTURE OF E-ARBITRATION IN INDIA

INTRODUCTION In the current globalization period of the electronic and IT age where providers, clients, purchasers, and laborers are all at better places and are isolated by various time regions questions which emerge should be settled through electronic intervention so that time and cash both can be saved. This article attempts to harp to a greater degree toward the thrilling fate of e-assertion gave frameworks of checks and equilibrium are kept up with like conventional discretion 1.The utilization of innovation in debate goals is presently not an uncommon event. The ideas of worldwide exchange and unfamiliar venture are cherished in the crucial idea of global business assertion and online debate goal. 2021, the time of hope, brought a limit with regards to more noteworthy work and global venture. Because of the uncommon dependence on virtual or advanced advances in 2020, substances, for example, organizations, firms, and legal counselors began encountering digital assaults.While, the innovative progressions have now overcome much enough for everybody to know that, in a limited way, information and security hazards are constantly implied, the highly sensitive situation in 2020 constrained attorneys, customers, and foundations towards remote working frameworks that are intensely reliant upon online innovation and administrations2.In India, an internet-based mediation statement in customary and e-contracts is substantial under Section 7 of the Arbitration and Conciliation Act of 1996 (the “Act”). This has released Pandora’s container of specialized and lawful intricacies. Law offices have turned into a most loved objective for such exercises. Law offices work in a framework that is dynamic, non-static and various briefs are taken care of all the while by lawyers over messages and online records. GOING INTO AN ONLINE ARBITRATION AGREEMENT The different ways by which gatherings go into an internet-based assertion arrangement are by: Commonly consenting to determine any questions through the internet-based discretion instrument, and Consenting to an internet-based assertion proviso via purchasing any item or administration where the terms of purchasing give so. The agreements of each exchange are available by a hyperlink or are given toward the finish of a page. The permeability of the said agreements assumes a vital part in examining the extent of a noteworthy/enforceable web-based discretion understanding. There are two sorts of sites with regards to deciding if huge consideration of the purchaser was brought towards the state of online intervention or not: Browse-wrap sitesThese sites are of such nature that they expect to agree to the hyperlinked agreements by the purchaser essentially entering the site. Since the hyperlink is regularly dark and, in some cases, thought to be agreed to, these agreements are without any web-based intervention provisos. Click-wrap sitesClick-wrap sites require the purchaser to effectively show that the purchaser is consenting to their agreements for the buy 1. LEGITIMATE VALIDITY OF ONLINE ARBITRATION IN INDIA While Section 31 (1) of the Act gives that an intervention arrangement will be recorded as a hard copy, it will be perused with Section 4 of the Information Technology Act, 2000 (“IT Act”) which expresses that where any law gives that any matter will be recorded as a hard copy/type-composed/printed, then, at that point, such prerequisite would be considered fulfilled assuming such matter is: (i) made accessible in an electronic structure; and (ii) available to be usable for ensuing reference1.In web-based business connections, the issue of checking the character of the restricting gatherings is very normal. One should make certain of the individual’s character with whom they are managing. Section(s) 4 and 5 of the IT Act read with Section 65-B of the Evidence Act explains the legitimate acknowledgment of electronic records and marks. Such online endorsements are crucial in guaranteeing the character, validness, and non-disavowal/legitimacy of information correspondence, along these lines catalyzing trust.Under the said segments, the Supreme Court, in State of Maharashtra v. Dr. Praful B. Desai, 2003 4 SCC 601, has likewise recognized the execution of video conferencing frameworks to record observer explanations. For consistency, the rules given by the International Chamber of Commerce might be followed.Online assertion and ADR overall happen under the shadow of the appropriate laws to the topic. The result from the appropriate law where no arrangement is reached (in an internet-based mediation continuing) gives the gatherings included a sensibly solid thought of their negotiating posture in a debate during the period of planning in the intervention procedures. Hence, a steady and all-inclusive methodology in managing the internet-based case the executives’ frameworks for online mediation stay to be in shortfall.The current law in India can be perceived from two milestone Supreme Court cases, Trimex International FZE Ltd. v. Vedanta Aluminum Ltd., (2010) 3 SCC 1, and Shakti Bhog Foods Ltd. v. Kola Shipping Ltd., AIR 2009 SC 12, wherein the Hon’ble Court has maintained the legitimacy and enforceability of an assertion understanding recorded as a hard copy closed through a trade of messages and electronic archives that were endorsed by the gatherings. TRUST IN ONLINE ARBITRATION The capacity of trust and equity in web-based assertion is intricate and incorporates a few variables which need due thought. Because online intervention procedures are virtual, it is hard for the authority to build up trust in and among the gatherings. In internet-based mediation, parties frequently host not met the contradicting get-together, not to mention the judge. This forces a constraint on the comprehension of the referee concerning the gatherings in question, their relationship, and their foundation. The referee passes up the different social signals and a chance to peruse the gatherings’ body language. CONCLUSION With the coming of innovation in the developing internet business time, e-mediation are the future anyway the equivalent must be effective on the off chance that there are laws, computerized security, digitization of courts and online paperless legal executive ought to be set up in India, which are followed in any case there will be ascending in more questions and the premise motivation behind discretion will be foiled and shoppers will be denied evenhanded equity. References Scope of Online Arbitration and its Future in India. usllsadrblog.com. [Online]Read More

A critical study on History and Emergence of Arbitration in India

Introduction Industrialization has resulted in a dramatic increase in global trade and business. To keep up with financial growth and avoid lengthy lawsuits, the parties have chosen arbitral proceedings as their preferred method of dispute resolution1.Arbitration is not at all a modern process, especially in India. It can be traced back to the Vedic ages2. Even though it had been in practice for ages, it is still in its evolving stage. Arbitration is a type of “alternative dispute resolution” (ADR). Some other forms of ADR include mediation, Lok adalats, negotiation, etc. There are a number of pending cases that need resolution. Hence, ADR techniques have been proven to be very useful to reduce the pressure on the conventional court system. The recommendation made by the “Malimath committee” was related to mandating the usage of ADR techniques. In the article, there is mention of certain problems with these techniques (especially arbitration). History of arbitration in India If we want to trace back the origins of arbitration procedures in India, we would find the reference to the panchayat system 3. It showed a lot of improvement mainly in the nineteenth century. The “Indian Arbitration Act, 1899” had been very very important legislation that has changed the dynamics of the arbitration process. This Act was relevant only in Calcutta, Madras, and Bombay. This Act was quite lengthy and confusing. The same was held in the case of Dinkarrai Lakshmiprasad vs. Yeshwantrai Hariprasad 4 . To end the complexities of the Act, a new Act needed to be enacted. Therefore, in the year 1940, “The Arbitration Act, 1940” came into action. It applied to the whole country and not only to specific presidency towns. Later arbitration was codified under Section 89 and Schedule II of the “Code of CivilThe procedure, 1908”. Arbitration had also been mentioned in ancient times. “Brihadaranyaka Upanishad” is one of the ancient scriptures that supposedly talks about arbitration. In the 1700s and 1800s, separate regulations were present that were applicable in Calcutta, Bombay, and Madras. In the case of Gajendra Singh v. Durga Kunwar 5, it was considered that arbitration is more of a “compromise between two parties”.In the year 1996, following the UNCITRAL model, the “Arbitration and Conciliation Act” came into action. Advantages and disadvantages of arbitration Arbitration has proven to be more effective as compared to litigation (going to the court). It is more flexible than litigation techniques. Also, arbitration is comparatively less time-consuming and more cost-effective when compared to litigation. Many believe that justice provided through arbitration is of better quality. Along with the pros mentioned above, there are some cons too. When compared to other ADR techniques (for instance, mediation), arbitration is a more expensive and time-consuming method. In the case of an arbitration proceeding, the arbitrator has to study the evidence and hear both sides before making a decision. This whole procedure takes quite some time. Unlike mediation, in the case of an arbitral proceeding, there is a scene where a partywins and the other loses. Due to such a win or loss situation, the relation between the two parties often gets stressed. Present status of arbitration in India Judiciary in India has been trying a lot to simplify the processes of arbitration (especially in cases of “International Commercial Arbitration”) 6. There are some significant differences that the 1996 Act had when compared to the previous legislation. One of the most significant changes in the judicial involvement to the arbitral product. If an arbitration agreement is present, the judicial system has to direct the parties to opt for arbitration. The powers that anarbitrator can exercise have been improved too. A specific mention of “domestic arbitration”7 had also been mentioned in the Act. In 2015, an act was enacted in order to make amendments to the existing 1996 Act. This 2015 Act was declared to be applicable to arbitral as well as court proceedings8.Recently, an “Arbitration and Conciliation (Amendment) Act” was enacted in March 2021. One of the main purposes of this Act was to promote India as a center of international arbitration. To ensure the above purpose, Schedule VIII of the 1996 Act was scrapped off. This schedule banned certain categories of people from being selected as arbitrators in India. Conclusion From this article, it can be concluded how arbitration had become a preferred method of dispute resolution. We can see how arbitration in India is in an evolving stage. Lots of amendments are still required to make. This process had already evolved a lot if the scenario is compared to the pre-British era and in the past in general. It has also been mentioned by the experts that more professionalism is expected on the part of the arbitrators. This wouldimprove the scenario of this dispute resolution process in India. In order to improve the situation of arbitration procedures in India, the mechanism should be made more time effective and cost-efficient. People should be made more aware of the ADR techniques. References: “India: Evolution of Arbitration in India”, [October 21, 2016], https://www.mondaq.com/india/arbitration-dispute-resolution/537190/evolution-of-arbitration-in-india. Ashutosh Singh, “Evolution of arbitration in India and the lack of professionalism”, [October 9, 2021], https://blog.ipleaders.in/evolution-arbitration-india-lack-of-professionalism/#Arbitration_in_pre-British_era. “Evolution Of the Arbitration Law in India”, https://www.legalserviceindia.com/legal/article-4145-evolution-of-the-arbitration-law-in-india.html. Dinkarrai Lakshmiprasad v. Yeshwantrai Hariprasad, [1930 AIR BOM 98]. Gajendra Singh v. Durga Kunwar, [1925 ILR 47A II 637]. Aditi Goyal, “Arbitration Law in India: Everything You Want to Know”, https://viamediationcentre.org/readnews/NTUy/Arbitration-law-in-India-Everything-you-want-to-know. Section 2(7), Arbitration and Conciliation Act 1996. Abhinav Kumar, “Making India a global hub for arbitration”, [March 24, 2021], https://www.thehindubusinessline.com/opinion/making-india-a-global-hub-for-arbitration/article34152992.ece. This article is written by Aaratrika Bal student at National Law University Odisha.

Emergence & Future of Online Dispute Resolution in India Post Covid-19

INTRODUCTION In April 2020, the world was amid a pandemic, and conditions were unlikely to return to normal very soon. Covid-19’s proliferation at that point was being contained by lockdowns and social distancing, therefore courts had to be shut down. “In India, the administration of justice has a history of being slow, and the coronavirus exacerbated the problem.” Though Supreme Court permitted cases to be filed and heard online, the judiciary was still overworked and hearings being now completely being online, substantially hindered a large number of cases. This continues to be the case even now.“Hence, to relieve the pressure on the courts, an innovative and effective solution is needed, and “online dispute resolution or ODR”, maybe the answer.” WHAT IS ODR? ODR (Online Dispute Resolution) is a technique that combines technology and “alternative dispute resolution” (ADR) mechanisms to resolve conflicts outside of the courtroom. “It refers to online conflicts that were started in cyberspace but resolved with a source outside of it, i.e., offline. Many businesses, particularly those with a high volume of low-value cases, can benefit from ODR since it is a speedier, more transparent, and more accessible way to handle disputes online. Given the increase in the number of online transactions in India and since the internet is also becoming accessible day by day, there is no better time to recognize ODR as an efficient tool for resolving disputes and thereby construct a rapid and fair dispute resolution system.”ODR as a technique was also praised by Justice Chandrachud during one of the conferences, he said, “I firmly believe in the role ODR can play in today’s digitally transformed world. This is not just because of the process being conducted virtually, but also because of its firm willingness to adopt all forms of digital solutions available. In my opinion, one of the most important learnings from the past year of virtual hearings has been that the process can often be far more efficient because of very simple changes–the use of digital files by all parties, the ability to make digital notes, and having all documents in one place.” BENEFITS OF ODR Solving and having all the hearings of all disputes online, aids in the generation of a large amount of data, that data can prove to be useful for other cases being solved in virtual formats. ODR also makes the entire process of justice more affordable and accessible to the masses. Parties also perceive ODR to be comparatively more amiable and solution-oriented in comparison to traditional courts. PRESENT STATUS OF ODR IN INDIA There have even been various instances in which the courts of India have expressed the need for the ODR. Justice Ramana had stated that “ODR can be used to successfully resolve consumer, family, business and commercial disputes.113 He noted the need to cut down on paper, which has been a part of the system for a very long time. The process has started by relying on e-filing of digital paper books instead of hard copies.” “In light of the COVID-19 pandemic, even the Ex-Chief Justice of India, Justice Bobde has noted the need for steps to be taken to make courts virtual to prevent the shutdown of the top courts.” CASE LAWS RELATED TO ODR IN INDIA The Supreme Court of India has played a very important and crucial role in laying down the foundation stone of ODR in India. “It has upheld the validity of video-conferencing as a mode for taking evidence and testimony of witnesses in State of Maharashtra v Praful Desai[1] and went on to call ‘virtual reality the actual reality.” “A similar trend was followed in Grid Corporation of Orissa Ltd. v AES Corporation[2] where the court held that if consultation could be achieved through electronic media and remote conferencing, people didn’t need to sit with each other in the same physical space.” “In M/S Meters and Instruments Pvt. Ltd. vs. Kanchan Mehta[3] it observed that there was a need to consider categories of cases which can be partly or entirely concluded online without the physical presence of the parties and recommended the resolution of simple cases like those concerning traffic challans and cheque bouncing.” FUTURE OF ODR IN INDIA “Investing in ODR and using more advanced second-generation technology can assist India is moving toward a more futuristic justice system.” India possesses the necessary components for implementing a “comprehensive framework for technology” in conflict resolution processes, “including institutional willingness, competence, and, to a considerable extent, technological capability. Moving forward, a modular plan for increased innovation and transformation must be implemented in a way that addresses both immediate and long-term needs.” CRITICAL ANALYSIS There is no denying the benefits that Online Dispute Settlement has brought to the Indian system, including the benefit of “quick and painless justice” but the disadvantages of using technical features in dispute resolution cannot be overlooked. The key motivation for the concept is the “perpetual dread of information disclosure and the lack of resources” to engage and reap the benefits of such disclosure. Because the entire process is conducted online, it necessitates the uploading of documents, data, and other personal information to the appropriate platforms. It surely exposes the “information to the hands of criminals who can hack into the networks and obtain the same data. It has also been repeatedly underlined that additional private sector experience should be used in the setting to overcome the existing difficulties, particularly those linked to safeguards.”[4] CONCLUSION Finally, it can be claimed that while the expansion of Online Dispute Resolution has relieved the judiciary of the burden of cases, the efficiency of the rulings has not been up to par due to a lack of sufficient infrastructure and technology. “Only individuals who were technologically literate and had access to appropriate gadgets were eligible for the reward. People became aware of things that can be done digitally and even the notion that conflicts may be addressed through online media just due of Covid-19.” ENDNOTES State of Maharashtra v Praful Desai (2003)Read More

Alternate Dispute Resolution in India

INTRODUCTION The Indian economy was up for competition in the year 1990. And with competition, disputes and conflicts came. That requires quick decisions on disputes and proper negotiations to minimize the chances of disputes. To solve this problem, the Government of India enacted the Arbitration Conciliation Act, 1996(amended in 2015 by way of the Arbitration and Conciliation (Amendment) Act, 2015), Legal Services Authorities Act, 1987. In 2001 Civil Procedure Code, Sec. 89 was enacted to provide ADR methods liked Mediation, Conciliation, Lok Adalats, and Arbitration. Following this amendment, the Supreme Court has repeatedly pointed that the courts must identify appropriate cases of mediation, conciliation, or Lok Adalat. According to the National Litigation Policy Of 2011, the average life of litigation in Indian courts is 15 years, and these policies planned to bring it down to 3 years by the end of 2020. Alternative Dispute Resolution (ADR)  ADR is a technique used to resolve conflicts and disputes between parties while delivering an agreeable experience for the parties involved. It can help reduce the burden of litigation on courts. The dispute resolution usually takes place in a private place in the presence of a neutral third party. Types of ADR Arbitration Part 1 of the Arbitration and Conciliation Act, 1996 establishes the process of Arbitration. If an arbitration agreement exists between the parties, before the dispute arises, then the party can take this option as a resolution. Section 7 of the act, states that such agreements must be in writing. Any party can initiate the process of appointing an arbitrator. If the other party is not cooperating, they can approach the office of chief justice for the appointment of an arbitrator.  Only on two grounds, The Party can challenge the appointment of an arbitrator, When there is reasonable doubt in the arbitrator’s neutrality As per the Arbitration agreement, When there is a lack of proper qualifications of the arbitrator. There is little scope of interventions of the judiciary in the process of Arbitration.  If the period for filing an appeal for setting aside an award is over or such appeal is rejected. Then the award is binding on the parties and is considered as a decree of the court. Trials are more formal than Arbitration, and rules of evidence are many times relaxed. Conciliation  Part 2 of The Arbitration and Conciliation Act, 1996 establishes the process of conciliation. Under Article 62 of the Arbitration and Conciliation Act, The party who initiates a conciliation shall send a written invitation briefly stating the subject of disputes in it. When the other party in written accepts a written invitation, then only Conciliation proceedings shall start. Under Section 30 of the Act, any party can initiate a conciliation process, even if the Arbitration process is going on. In conciliation, the parties to the dispute use conciliator who meets with them separately to settle their dispute and lower the tensions between the parties. There is no need for a prior agreement like in Arbitration. According to Conciliator, there is a settlement element, then he may list the terms of settlement and send it to parties. If both the parties sign the document mutually, it shall be final and binding on both parties. Mediation  It aims to assist two or more parties in reaching an agreement. Rather than accepting something imposed by some other person, these parties themselves determine their settlement terms. Mediators help the parties to settle on the disputed matter. Mediation covered a variety of disputes such as legal, commercial, and family matters. There are four stages in the process of mediation Opening Statement Joint session  Separate session Closing statement Negotiation It is a nonbinding procedure. Without third-party intervention, discussions between the parties initiated with the object to arrive at a negotiated settlement. It is the primary method of alternate dispute resolution in India. Lok Adalats  National and Legal Services Authorities Act, 1987 constituted the Lok Adalat system. It is an exclusively Indian approach that is on Gandhian principles. Lok Adalats means “People’s Court” There is no Court fee and no need to follow procedures given under CPC and Evidence Act. Parties can directly approach judges. The main motive of these Adalats is to do a compromise between the parties. If the Compromise has not arrived, it goes back to the courts. But if the Compromise has attained, it became binding on both parties. You cannot appeal for these awards even under Article 226 of the Constitution. Advantages of Alternate Dispute Resolution  People resolve their dispute in less time as compared to courts It saves a lot of money as compared to the litigation process. It is free from the technicalities of courts and has informal ways to resolve disputes. It prevents further conflict and maintains a good relationship between the parties as they discuss their issues together on the same platform. It preserves the best interest of both parties. Landmark Judgments  Bhargavi Constructions v. Kothakapu Muthyam Reddy In this case, The court held that under Articles 226 and 227 of the Indian Constitution, settlements were appealed only on limited grounds. Brahmani River Pellets Ltd. V. Kamachi Industrial Ltd. In this case, both the parties consented to Bhubaneshwar as the venue for Arbitration proceedings. It shows the intention to exclude all the other jurisdictions. The apex court held that the Madras has no territorial jurisdiction in this case. Hindustan Construction Company Limited & Anr. Vs. Union of India & Ors. In this case, the apex court struck down Section 87 of the Arbitration and Conciliation Act because it is arbitrary as article 14 of the Indian Constitution. Rashid Raza v. Sadaf Akhtar In this case, the Apex court held that a mere simple allegation of fraud taints the effect of the Arbitration Agreement. Tulsi Narayan Garg v. The Madhya Pradesh Road Development Authority, Bhopal and Ors. In this case, the court held that if the person is a party to an arbitration agreement, then he cannot become an arbitrator in his cause. Salem Advocate Bar Association v.Read More

Case Law Analysis: P. Anand Gajapathi Raju & Ors. v. P.V.G Raju

Case Number Civil Appeal No. 5251 of 1993 Equivalent Citations (2000) 4 SCC 539 Bench D.P. Wadhwa, Ruma Pal Date of Judgment March 28, 2000 Relevant Act/ Sections Section 7 of Arbitration and Conciliation Act 1996 Section 2(e) of Arbitration and Conciliation Act 1996 Section 8(1) & 8(2) of Arbitration and Conciliation Act 1996 Section 2(e) of Arbitration Act, 1940 Facts of the Case: During the pendency of this appeal, all the parties have entered into an arbitration agreement. The arbitration agreement covers all the disputes between the parties in the proceedings before the court and even more than that. They have agreed to refer their disputes in this appeal and others to Justice S. Ranganathan, a retired Judge of this Court as sole Arbitrator. The arbitration agreement is in the form of an application and has been signed by all the parties, The agreement meets the requirements of Section 7 of the Arbitration and Conciliation Act, 1996 (new Act). Relevant Legal Provision: Section 8 of the New Act lays down the conditions which are required to be satisfied for referring a suit to arbitration. The relevant parts of the law are reproduced below: –  “8(1). A judicial authority before which an action is brought in a matter which is the subject of an arbitration agreement, shall if a party so applies not later than when submitting his first statement on the substance of the dispute, refer the parties to arbitration. (1) The application referred to in sub-section (1) shall not be entertained unless it is accompanied by the original arbitration agreement or a duly certified copy thereof. (2) Notwithstanding that an application has been made under sub-section (1) and that the issue is pending before the judicial authority, and arbitration may be commenced or continued and an arbitral award made.” Issues before the Court: Whether this Court in appeal can refer the parties to arbitration under the Arbitration and Conciliation Act, 1996. Whether the Court is, in circumstances where the entire subject matter of the suit is considered in the arbitration agreement, obliged to refer the parties to arbitration and if so with what effect. Ratio of the Case  Section 5, which is contained in Part I of the new Act, defines the extent of judicial intervention in arbitration proceedings. It says that notwithstanding anything contained in any other law for the time being in force, in matters governed by Part I, no judicial authority shall intervene except where so provided in that Part.  Section 5 brings out clearly the object of the new Act, namely, that of encouraging resolution of disputes expeditiously and less expensively and when there is an arbitration agreement, the Courts intervention should be minimal. The conditions which are required to be satisfied under sub-section (1) and (2) of Section 8 before the Court can exercise its powers are:  (1) there is an arbitration agreement;  (2) a party to the agreement brings an action in the Court against the other party;  (3) subject matter of the action is the same as the subject matter of the arbitration agreement;  (4) the other party moves the Court for referring the parties to arbitration before it submits its first statement on the substance of the dispute. The last provision (4) creates a right in the person bringing the action to have the dispute adjudicated by the Court, once the other party has submitted his first statement of defense. But if the party, who wants the matter to be referred to arbitration applies to the Court after submission of his statement and the party who has brought the action does not object, as is the case before us, there is no bar on the Court referring the parties to the arbitration. In the matter before us, the arbitration agreement covers all the disputes between the parties in the proceedings before us and even more than that. The arbitration agreement satisfies the requirements of Section 7 of the new Act. The language of Section 8 is peremptory. It is, therefore, obligatory for the Court to refer the parties to arbitration in terms of their arbitration agreement. There is no question of stay of the proceedings till the arbitration proceedings conclude and the Award becomes final in terms of the provisions of the new Act. All the rights, obligations, and remedies of the parties would now be governed by the new Act including the right to challenge the Award. An application before a Court under Section 8 merely brings to the Courts notice that the subject matter of the action before it is the subject matter of an arbitration agreement. Final Decision: The Court allows the application and would refer the parties to the arbitration. No further orders are required in this appeal and it stands disposed of accordingly. This case analysis is done by Prateek Chandgothia, a first-year BA LLB (Hons.) students at Rajiv Gandhi National University of Law, Punjab. LATEST POSTS ARCHIVES

Alternative Dispute Resolution in Indian Healthcare System

This article is written by Vineet Bilkhu and Apoorva Bhosale, 4th year law students from ILS, Pune. The article gives an overview on the disputes that occur in the medical sector and how various techniques of ADR function in resolving the disputes. Introduction The courts in India endeavour to facilitate out-of-court settlements through Alternative Dispute Resolution (hereinafter referred to as ADR). It is the duty of civil courts under section 89 of Civil Procedure Code, 1908 to formulate terms of settlement and refer the matter to ADR if such elements occur. ADR is ideally backed with the motive of reducing the quantum of litigation cases, encouraging compromise and settlement among the parties involved in the dispute. ADR involves techniques such as:  Arbitration Mediation Conciliation Negotiation Lok Adalat Alternative Dispute Resolution provides expeditious and neutral evaluation techniques, broadly to bring the parties on common ground so that the interests of the parties are safeguarded. Conflict management techniques are made available to reduce the litigious burden providing speedy concurrence, which is resultantly a less costly approach leading the commercial and public service sectors, resorting to the ADR mechanism. The Healthcare sector involves certain medical crises inducing disputes between the patient and physician. Cases related to medical negligence/ malpractice, misdiagnosis, breach of trust and confidence, medication error, infections, etc., and many other technicalities per se medical discrepancies, are the reasons for disputes in the medical department. The healthcare department comes across unanticipated incidents occurring at a higher rate, some of which are preventable and some arise because of medical errors. WHO states that millions of patients are harmed, where 2.6 million deaths take place due to unsafe medical practices worldwide? Globally, at least 5 patients die every minute because of unsafe medical care.  The increase in public awareness with regards to the patient’s safety and demand for transparency on behalf of the doctors and hospital, rooted in a large number of litigations against the healthcare department. The justice system of India comprises a lot of pending cases which results in providing delayed justice. Litigation provides justice and a high compensatory award, but the delay is to the extent that respondents are too old or no more to compensate for those huge awards. To overcome the delay of the court procedure, healthcare facility- providers and users have started approaching ADR techniques for conflict management at length. Referring the disputes to ADR provides speedy resolution and efficient results due to its transparent nature. Various Disputes in the Health Care Sector Disputes in the healthcare department are highly complex and thus the outcome of the dispute may result in casting doubt over the physician’s ability to practice and possible cancellation of their medical license. It is a very emotional experience for both the parties involved at the cost of loss. The kind of disputes that occur in the healthcare department are: False claims & fraud case against doctors, hospitals, pharmacies, drug manufacturers; Minor disputes among the hospital staff and the management; Disputes may occur during or after the mergers and acquisitions of the hospital; Dispute caused due to nonfulfillment of contractual obligation by the hospital; Disputes with regards to administrative issues such as risk-sharing, insurance, reimbursement; Disputes due to erroneous and excessive billing by the hospital; Medical necessity dispute compromising clinical standards of care which in turn accounts for medical malpractice; Disputes of hospital and pharmaceutical companies; Disputes between Medical staff and peers; Further, the discussion is facilitated in determining whether the disputes can be resolved through the ADR mechanism. Arbitrability of Healthcare Disputes Arbitration is dealt with by Arbitration and Conciliation Act 1996. It is a binding process where the disagreement is decided by a neutral arbitrator who makes an unbiased decision in the dispute. Healthcare disputes can be solved by arbitration but not all the disputes which are part of the health care sector can be solved by arbitration. It is the civil right of the patient to get proper treatment from the physicians and hospital staff. But the doctor-patient relationship is also an implied contract as there are consenting parties, there is payment in the form of consideration in exchange for the treatment performed. Both contractual, as well as tortious elements, are present in the medical disputes., patients and physicians both have in rem as well as in personam rights.  In Booz-Allen and Hamilton Inc v. SBI Finance, it was held that a dispute, even if it is capable of being decided by arbitration and falling within the scope of an arbitration agreement, will not be arbitrable, only the disputes relating to rights in personam are considered to be amenable to arbitration; and all disputes relating to rights in rem are required to be adjudicated by courts and public tribunals, being unsuited for private arbitration.  Using the principle from the above-stated precedent, disputes such as withdrawing or withholding the treatment of patients, consent of patient or family in case of an emergency where the doctor and family are involved becomes a matter of internal affair as in these situations the impact of the decision or the dispute can occur only between the mentioned parties, therefore the dispute can be resolved amicably by arbitration.  In the contractual matters of the health care sector such as insurance, employment contracts, or issues involving payer and providers, the affected party may bring in personam action against the one who breaches the contract and those actions may be arbitrable. Also, in contractual disputes in healthcare, where specific performance of a contractual obligation is required, arbitration can be a medium to solve such disputes.  Malpractice cases in the medical sector can be referred to arbitration depending upon the seriousness of fraud allegations. In the Ayyasamy case, it was observed that only trifling allegations or frivolous frauds could be resolved by arbitration. The position held in the said case makes it crystal clear that the precise nature of the claim which is of serious concern cannot be resolved by arbitration at all and is supposed to be referred to theRead More

Conciliation and its Mechanism

Vanshika Arora is a first-year student at Army Institute of Law, Mohali. This article provides the meaning and mechanism of the process of conciliation.  INTRODUCTION Conciliation is an alternate dispute resolution (ADR) technique. ADR is an attempt to devise mechanisms that are an alternative to the conventional justice systems. These alternatives are endorsed since the courts cannot take all the burden of administering justice. Some disputes can be amicably settled outside of court, hence sparing money, time, and effort of the aggrieved party as well as the judicial system. The pendency of cases in the courts is another reason that ADR techniques are preferred. A meeting of Chief Ministers and Chief Justices, held in 1993, formed a resolution to undertake and promote methods of ADR such as arbitration, conciliation, mediation, and negotiation. The meeting emphasized that these “out of court” techniques are flexible in terms of procedure, and save a lot of time and expenditure as compared to the traditional court dispute resolution.  Conciliation Part III of the Arbitration and Conciliation Act, 1996 deals with the procedure and mechanism of conciliation. According to Wharton’s Law Lexicon, conciliation is the “settling of disputes without litigation”. It is done outside of court, with the help of a third party called the “conciliator”. The parties involved, arrive at a decision themselves, with the assistance of the conciliator, and no administrative or judicial intervention is observed, as is the case with arbitration, wherein the final judgment is decided by the Arbitration Tribunal.  According to Halsbury’s Law of England, “Conciliation is the process of persuading parties to reach an agreement, and is plainly not arbitration, nor is the chairman of a conciliation board an arbitrator.” Meaning Section 61 (Application and Scope): This section of the Arbitration and Conciliation Act, 1996, clearly states that conciliation proceedings can only be carried out in disputes arising out of a legal relationship, that could be contractual in nature. For a dispute to arise out of a legal relationship, the right to sue should exist. Moreover, conciliation proceedings cannot be carried out in such disputes where by virtue of law, conciliation is prohibited.  Role and Appointment of a Conciliator Section 63 and 64 lay down the qualification, number, and process of appointment of conciliators. According to Section 63, the number of conciliators may vary from one to three. In the case of more than one conciliator, they must function jointly. Section 64  provides that for assistance in the appointment of a conciliator, parties can approach a suitable institution for hiring a conciliator.  Section 66 further provides that the conciliator is not bound by the Code of Civil Procedure(1908) and the Indian Evidence Act(1872). Role of Conciliator(Section 67): This section provides that the conciliator has to carry the process amicably, in an independent and impartial manner. He can conduct the conciliation proceedings in any manner he deems fit and does not have to adhere to any manner stipulated by any enactment. He may also at any point in time refer the dispute to settlement proceedings, without furnishing any statement enumerating reasons for the same.  Lastly, the conciliator has to be guided by the principles of objectivity, fairness, and justice. For better conduct of the proceedings, parties may also seek the administrative assistance of a suitable institution or party, as given under Section 68. Restrictions on Role of Conciliator As per Section 80 of the Act, the conciliator shall not act as an arbitrator in any proceeding subject to conciliation. Moreover, he shall not be presented by the parties as a witness in any arbitral or judicial proceedings.  Procedure The procedure of conciliation is carried out in the following manner:  Section 62(Commencement of Conciliation Proceedings):  This section provides that the party wishing to conciliate shall send a written notice enumerating the objective of conciliation, to the other party. The other party can accept or reject the notice. If rejected, no conciliation proceedings can be carried out. If the sending party does not receive a reply within thirty days, or within such a period as defined under the notice, this should be treated as a rejection.  Section 65(Submission of Statements to the Conciliator): This section provides that, upon the election of a conciliator, he can furnish a written statement from both parties, describing the dispute. This statement has to be sent to the opposite parties too. Further, the conciliator may also furnish a written statement, of a party’s position, facts and ground, and any document or evidence corroborating their plea. This statement too has to be exchanged between both the parties. At any stage of the conciliation proceedings, the conciliator may ask for any additional statements. Section 69 (Communication): This section provides that the conciliator may communicate with the pirates orally or in a written manner. He may communicate with them together or separately. Also, the place of conciliation shall be decided by the conciliator, unless both parties have mutually agreed upon a place.  Section 70 (Disclosure of Information): According to this section, when the conciliator receives any factual information from a party, he shall disclose it to the other and demand any explanation. If a party provides any information, demanding it be kept confidential, the conciliator has an obligation to furnish the same to the other party.  Settlement As stated earlier, Section 67 provides that the conciliator may at any point in time refer the case to settlement. Moreover, the parties can also, under Section 72, suggest the settlement of the dispute. Section 73(Settlement Agreement): According to the section, when it appears to the conciliator that elements of settlement exist, he may formulate terms of such settlement and submit them to the parties, which can suggest observations for re-formulation. When the parties reach a settlement, they need to draw up and sign a written settlement, which shall be binding upon both parties.   In the case of Harsh Dayaram Thakur v State of Maharashtra, the Apex Court held that a settlement formulated by the conciliator on his own, in secrecy is sentRead More

Towards a Road Less Travelled: Mediation in India

This article is written by APURVA, a student of the Fairfield Institute of Management and Technology, GGSIPU. This article deals with the topic of Mediation, a mechanism of ADR. ABSTRACT In India, ADR- Alternative Dispute Resolution encompasses various methods of settling disputes outside the traditional judicial system. It mentions various methods, such as, arbitration, mediation, negotiation, conciliation, etc. An Alternative Dispute Resolution is an upshot of all such issues which are faced by the public constantly in the litigation. It is like a proxy to the traditional methods of resolving disputes. The mechanisms of ADR mainly focus on resolving disputes of the parties in the minimum time unlike Litigation. It is an option to resolve their issues without an interference of the court. But these mechanisms of ADR have some pros and cons. This article mainly focuses on one of the ways, i.e., Mediation, its position in India and the advantages and disadvantages of that. Keywords: ADR, Mediation, Litigation, Advantages and Disadvantages INTRODUCTION Rule 4 of the Civil Procedure – Alternate Dispute Resolution Rules, 2003 (ADR Rules) defines mediation by stating that:  ‘Mediation’ means the process by which a mediator appointed by parties or by the Court, as the case may be, mediates the dispute between the parties to the suit by the application of the provisions of the Mediation Rules, 2003 in Part II, and in particular, by facilitating discussion between parties directly or by communicating with each other through the mediator, by assisting parties in identifying issues, reducing misunderstandings, clarifying priorities, exploring areas of compromise, generating options in an attempt to solve the dispute and emphasizing that it is the parties own responsibility for making decisions which affect them.  In India, Mediation is a voluntary process in which the disputing parties mutually decide to find a solution to their legal issue by appointing a mediator and entering into a written contract. The mediator acts as a buffer to bring them to an understanding but the decision-making powers remain with the disputing parties. To represent the parties before the mediator and explain the situation in a professional way they can hire ADR lawyers. A mediator can be anyone of any designation and can be appointed formally or casually depending on the wish of the parties, but an Arbitrator needs to be formally appointed either in advance or at the time of the need.  In India, Mediation is divided into two categories as follows:  1. Court referred Mediation:Under Section 89 of the Code of Civil Procedure, 1908, the court may refer to a pending case for mediation in India This type is frequently used in Matrimonial disputes, particularly divorce cases. 2. Private Mediation:Corporates, general Public, anyone from courts as well as the government sector can appoint a Private mediator. In Private Mediation, the mediator is qualified personnel who works on a fixed-fee basis. Principles of Mediation  Mediation has 5 basic fundamental principles which are followed strictly by a mediator as well as the parties for an effective outcome. They are: Parties should participate voluntarily  It is in the hands of the parties to decide whether they want their dispute to be resolved by a mediator or they want to go to a court. Both the parties decide voluntarily, and It is necessary that no one should force them to mediate. Confidentiality matters in the process  Every discussion and information given during the mediation shall be kept confidential unless there is a criminal intent or act that involves harm to self or others. And the information provided cannot be used in the court proceedings neither by the mediators nor a court can ask why the mediation did not work. Mediators are impartial  The mediator should observe all the principles of mediation and consider only matters of procedure and must act impartially and neutrally. He. He should not comment, value judgments, nor give advice or suggest solutions.  An agreement has to be settled with the satisfaction of parties concerned  The process of mediation can only be initiated if there is an agreement between the parties. Mediation cannot be started without the consent of both the parties intending to resolve the dispute. A mediator should know how to explain the advantages of such dispute resolution to the parties, so that they themselves voluntarily agree to be part of such process. A party may at any time withdraw their participation according to their discretion and then transfer the case to the judge. A mediator can interrupt mediation if he feels that the parties have turned away from the solution or that they are even more opposed than they were at the start of mediation.  Mediation is without prejudice to other procedures  Mediation is only meant to resolve issues between parties and not prejudice them. Mechanism of Mediation  “Mediation” is a well-known term in International Law. The process of mediation may include several stages. They are: opening statement opening statements of the parties summarizing and agenda exploration of issues private sessions or caucuses joint negotiation session agreement Practitioners in this field adopt their own preferred styles and they differ in their basic steps. It completely depends upon the nature of the dispute. In this process the mediator gets the opportunity to locate the points of differences and the areas of controversy and then help the parties to overpass the gap between them. The mediator should be neutral to both the parties. The neutrality of the mediator is similar to the neutrality of a Judge, but the role is completely different from that of a Judge. The mediator is not supposed to either deliver a judgment or dictate the terms of the agreement to the parties. Why Mediation is Effective? The following points are advantageous for the effectiveness of the ADR mechanism of Mediation: Informality – The mechanism of mediation is informal by nature as it does not involve any court rule or legal precedents. No rights are vested in the hands of the mediator to impose his decisions upon the parties, rather, the solutionRead More

An Introduction to Alternate Dispute Resolution in India

This article is written by K.Lasya Charitha pursuing BALLB in Damodaram Sanjivayya National Law University, Visakhapatnam. In this article, the researcher describes the History of ADR in India, types of ADR, the Importance of ADR in India, and few case laws related to ADR. What is ADR? Alternate Dispute Resolution (ADR) is the process that helps parties of a suit to resolve their disputes without the intervention of any judicial institution or any trial process. This process is usually confidential, less formal, and also less stressful compared to the traditional court procedures. The Alternate Dispute Resolution process resolves all types of disputes which include civil, commercial, family, and high profile labor disputes, etc., where the parties will not be able to negotiate and reach a settlement. ADR process uses third parties to help and communicate between both parties and reach a conclusion. These are often collaborative and help the parties to understand each other easily. Generally, the ADR process comes out with creative idea solutions that the traditional courts may not be legally allowed to impose. The ADR process gives the opportunity to the parties to maintain co-operation, social order and helps to reduce hostility. History of ADR in Ancient India Dispute resolution through ADR is inherently built into Indian culture. Since the Vedic period, the indigenous peoples have not used opposing methods to resolve their disputes. Yajnavalkya and Narada found that the courts of Kula, SRENI, and Puga had settled disputes in ancient India. Disputes between family members, communities, castes, or races and tribes were settled using these methods. The SRENI was a court composed of trade experts that helped traders resolve their trade disputes internally. Puga was a court made up of people who belonged to several parishes, but from the same place as Panchayat, these courts followed a simple decision-making process. The Kula decision can be challenged before the SRENI and the SRENI decision before Pradvivaca. and the final calling was allowed to the king. These courts had made decisions about the interests of the party and the community.[i] Functions of ADR Reduce the workload of the courts, which has indicated that there are currently around 3.4 million cases pending in Indian courts (data from national justice data grid). Resolving cases swiftly equates to justice by avoiding procedural delays associated with the mandatory judicial system and therefore complying with the primary right of the speedy trial division of Article 21.[ii] As the cost and time of litigation decrease, the chances of access to justice will increase. Therefore, it fulfills its obligation to provide free legal aid to the poor under 39A.[iii] Save the common man from the complicated and unpleasant legal process.  The ADR procedure offers discretion. Assistance in important communal matters for litigants, especially in civil matters such as divorce.  In support of authority. For example Administrative Courts, National Company Law Court, National Green Court, and others. Some Important Provisions related to ADR Section 89 of the Code of Civil Procedure, 1908 talks about the ” Settlement of disputes outside the court”. The contents of the said section are as follows:         “where it appears to the court that there exist elements of a settlement which may be acceptable to the parties, the court shall formulate the terms of the settlement and give them to the parties for their observations and after receiving the observations of the parties, the court may reformulate the terms of a possible settlement and refer the same for : Arbitration Mediation Conciliation Lok Adalat”[iv] Other legislations which deal with Alternate Dispute Resolution are the Indian Arbitration Act of 1899, Arbitration (Protocol And Convention) Act of 1937,  The Arbitration Act Of 1940, Arbitration And Conciliation Act of 1996, Legal Services Authorities Act of 1987. Modes of ADR in India Arbitration In arbitration, a neutral person called an “arbitrator” listens to the arguments and evidence of the parties, and then determines the outcome of the dispute. Arbitration is not as formal as the courts, and the rules of evidence are generally relaxed. Arbitration can be “mandatory” or “optional”. Binding arbitration means that the parties waive their right of litigation and agree to accept the arbitrator’s decision as to the final decision. Usually, there is no legal remedy against the arbitrator’s decision. Non-binding arbitration means that if the parties do not accept the arbitrator’s decision, they can file a lawsuit. The types of arbitration are Ad Hoc Arbitration, Institutional Arbitration, Statutory Arbitration, Fast track arbitration. Mediation In mediation, an impartial person called a “mediator” helps the parties find a solution acceptable to both parties. The mediator does not resolve the dispute but helps the parties communicate so that they can try to resolve the dispute on their own. Mediation is not binding on the parties like arbitration. The biggest advantage of mediation is that the entire process is strictly confidential. Mediation saves time and financial and emotional cost of resolving a dispute, thereby, leads to the re-establishment of trust and respect among the parties. Emotions and feelings between parties can be preserved causing minimum stress and heartache. Conciliation Conciliation is a form of arbitration, but it is not so formal in nature. It is a process of promoting peaceful settlement between the two parties. In this process, the parties to the dispute appoint a conciliator to meet with the two parties separately to resolve the dispute to Reduce the tension between the two parties, improve communication, and explain the problem to reach a negotiated solution. There is no need for an agreement in advance, nor can it be imposed on any party that does not seek a settlement, because this is different from arbitration in that way. However, if both parties accept the settlement document drawn by the conciliator, it shall be final and binding on both. Negotiation In India, Negotiation doesn’t have any statutory recognition. Negotiation is self-counseling between the parties to resolve their dispute. Negotiation is a process that has no fixed rules but follows a predictable pattern. It occurs mostly in business, NGOs, among nations, and also in personal matters like marriage, divorce, and everyday life. Essentials of Negotiation are: It is a communication process; It resolves conflicts; It is a voluntary exercise; It is a non-binding process; Parties retain control over outcome and procedure; There is a possibility of achieving wide-ranging solutions, and of maximizing jointRead More

Qualities of Negotiator, and Process of Negotiation

INTRODUCTION This article is written by Hemant Kumar. He is a student of the Faculty of Law, Delhi University.  He has done his graduation from ARSD College, Delhi University. Brief The article is about how a good negotiation is done by a negotiator who is very attentive and active while discussing and bargaining things.    What is “negotiation”? It is a process through which parties solve disputes amicably by looking at each other’s profit. It is basically based on compromise and agreements, mutual understanding is must to negotiate between parties. From bargaining with a vegetable wander or the deals between two Nations, all these small to large contracts are based on negotiation because everyone wants the ball to favour them in their court. Negotiation starts from the time when the parties meet each other and they discuss what they want and at what cost.  A good negotiator is one who can make the deal in his favour without harming what he wants.  The one who has the following qualities is a good negotiator:  Effective Speaker: The one who can state his views clearly in front of everyone and can state what he wants and at what terms he has to speak to the point with effective communication showing confidence that yes he is there to deal and will get the deal.  Listening: He has to listen to the other party also so that he can know what they want and also that they are there for the business and want to make the profit. Effective listening can help him communicate and negotiate in the best way.  Preparation: He has to prepare with all the matters and subjects he is going to negotiate where he can relax what the most important terms and what are the least important terms where he can be more flexible and give relaxations.  Positive Attitude: Dealing with a positive attitude that we want the deal and will do everything to negotiate and get the deal in favour is one the important thing and makes the other party think that yes the man is really interested in the deal and will do all the work efficiently.  Respect: One has to respect the other party also he must bear in mind that they are also for the business and want to earn profit and will negotiate only when they are getting something. Sense of humour plays an important role as it makes both the parties comfortable with each other, when the things get sour one has to think from the other parties view.  Knowledge and Planning: It plays an important role, knowledge for the issue helps the negotiator to plan how much he can negotiate on the particular issue. Knowledge for other similar deals also helps to leave the deal at the correct time.  Patience: Every detail should be analysed properly with great precaution, one has to give time to the other party also and let them decide as we want to grab the deal and also want deals in the future also a mutual understanding has to be established so that none of the party is at loss.  Process of Negotiation Stage wise process of negotiation: Preparation: From time, place, members of the discussion team, rules etc. everything is to be kept prepared so that no last hurries are there. If preparation of thoughts and deal is at par then we will definitely get a better deal.  Discussion: It involves exchange of thoughts between the parties put up by them so that they can know if they are interested or not in the deal, it saves time and also makes parties comfortable with each other. The negotiator should be confident while discussing and not arrogant with his tone.  Bargaining: The start of negotiation, all the negotiations are stated by parties and the deal is finalized by stating what could be bargained and what not.  Closing: Final of the deal if it is made or not then both of the parties start working on their part of the deal.  Examples of Some of the Negotiation Payment of dues of employees during lockdown  The Honourable Supreme Court said that both the employer and employee must negotiate with one another on how they will solve the problem and an amicable solution should be accepted by both of them. Similar suggestions were given to the tenants and the owner of the house so that they can decide how much and when to pay the rent when they were not accommodating in the house during the period of the lockdown.  Joint Comprehensive Plan of Action (JCPOA)  Two permanent Permanent members of the UN and Iran were parties to the deal, where Iran said that they will use nuclear power only for power generation and restrict the use of Uranium. The deal was finalized in the year 2015, but after some time Iran started testing nuclear missiles which led to breach of trust hence the U.S. unanimously pulled itself out from the deal and made sanctions on Iran also on the countries who will do business with Iran. Proper negotiation and follow of the rules could have avoided sanctions and would have been better for the citizens of the country of Iran.  Denuclearization of North Korea Where the U.S. and North Korea were the parties and the deal was very near to finalization after three decades of talks between the officials but America wanted complete denuclearization without giving any relief in sanctions to North Korea hence the deal was not finalized. This was a very important deal for the whole world which could have benefitted all if finalized.  Babri Masjid To settle the dispute amicably outside every possible negotiation was decided by the parties but it was not finalized and hence decided by the Supreme Court of India.  Conclusion Most of the international deals fail to be compromised along with the negotiation as they are bound by restriction and have a force of sanctions but negotiation at a local level or companyRead More