About the job

Amazon is looking for a smart and motivated individual for Amazon payment business team. The candidate will be responsible for responding to law enforcement requests received from government agencies in India. Amazon is seeking a talented individual who can contribute to this critical function as the company continues to grow and scale. The individual needs to understand regulatory impact and should be able to work with a sense of urgency. The specialist’s principal duty is to make sure that requests are processed professionally and expeditiously, all while ensuring the privacy and security of business and customer information in accordance with the law and with Amazon’s various policies and procedures. This requires great judgment and experience dealing with challenging and ambiguous situations

This role requires an individual with excellent investigative, research and communication skills, outstanding business acumen, and past ops experience a plus. Candidates must be self-motivated, have a strong work ethic, and be able to work independently and at times with little supervision.


Responsibilities:

– Evaluate and respond to India law enforcement requests
– Manage the SLA for responding the cases escalated by enforcement agencies
– Utilize a combination of manual and automated tools to deep dive and further share the compiled response for a particular request
– Communicate verbally and in writing with law enforcement personnel, Amazon employees, outside counsel, and others
– Understand the different type of payment instruments available for better response
– Daily coordination with India legal team to close the cases from Law enforcement agencies
– Own the training for backup resources and update SOP basis requirement
– Reporting weekly numbers as part of WBR/MBR/QBR.

Basic Qualification

– Bachelor’s degree or equivalent experience
– Excellent organizational skills, and ability to work independently and manage multiple projects at once
– Ability to work and to thrive in a fast-paced, deadline-oriented environment with high-volume workflows
– Stakeholder Management – Excellent ability to build strong relationships with internal and external clients and customers
– Written and verbal fluency in English
– Excellent verbal and written communication skills and judgment
– Strong analytical and computer skills, including proficiency with MS Office Professional Suite, including Excel
– Ability to demonstrate sound judgment even in ambiguous situations

Preferred Qualification

– Prior experience with making and/or responding to law enforcement requests
– Prior experience engaging with law enforcement personnel
– SQL database proficiency
– Experience and understanding of payment systems in India

How to Apply?

https://www.amazon.jobs/en/jobs/1624123/law-enforcement-response-specialist-level-3?cmpid=SPLICX0248M&utm_source=linkedin.com&utm_campaign=cxro&utm_medium=social_media&utm_content=job_posting&ss=paid

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