work

Details

Location- Gurgaon, India

Department- Information Technology

Requirements- Bachelor’s Degree, Polytechnic Diploma, or Equivalent Experience

PQE-

  • 4+ years as System Administration in a Medium to Large Enterprise Environment.
  • 2+ years of experience in a virtualization environment (VMware VDI will be additional advantage)
  • Industry certifications such as MCTS, MCSA, ITIL V3, etc. a plus
  • Troubleshooting, analysis, and creative thinking skills.
  • Understanding of client server technology
  • Skills and knowledge in Windows server operating systems.
  • Good knowledge of Windows Server OS and services (DNS, DHCP, AD, LDAP, ADFS, CA, IIS, etc.).
  • Experience with Microsoft cloud solutions such as Office 365, MS Teams, and Azure administration is a plus.
  • Experience with other enterprise level technologies such as Windows Auto Pilot white glove method, Azure AD Premium, Manage engine Desktop central, etc.
  • Good knowledge and experience with monthly patching on large scale (3000+) Windows 10 endpoints.
  • Understanding of technical support practices such as ticket documentation, SLAs, and escalation processes.
  • Knowledge on Network topology and working on network domain is a plus.
  • Quick learner, self-starter, the ability to work independently and as part of a team.
  • Able to work within time constraints and follow set processes and procedures.
  • Customer focused, a team player, and able to work on multiple tasks with minimal supervision.
  • Analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Ready to work in 24X7 shift.

Responsibilities-

  • Responsible for supporting day-to-day work on various services under the scope of service delivery team.
  • Provide Level 1 & 2 support for laptops/ desktops and enterprise 3rd party systems.
  • Support and maintain Microsoft cloud solutions such as Office 365, MS Teams, and Azure AD.
  • Manage patching of laptops/desktop and other supported systems as required.
  • Maintain and create documentation as required.
  • Diagnose problems and escalate technical support where appropriate.  Own the problem and the resolution promoting end-user satisfaction.
  • Provide timely responses and status updates to end-user and management requests.
  • Follow set policies and procedures when working incidents/requests and ensure proper hand-offs when required.
  • Maintain a professional attitude and provide excellent customer service at all times.
  • Maintain a good work ethic and assisting other engineers and senior staff when needed.

How to Apply?

https://ekkk.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/30000329/?utm_medium=jobshare

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