ABSTRACT: In recent times, there have been significant changes and the rise of different competitive practices in countries across the world. Because of the never-ending competition, unfriendly results are most likely to appear. These repercussions are not only restricted to the market stakeholders but also to the consumers. To handle this issue, the implementation of Competition laws is the best appropriate response. Thinking about the customer needs and irregular activities faced by them in financial terms, education levels, bargaining power, there are different rules that have been made in encouragement of consumer protection.


The serious issue emerges when the impacts of such competition become non-quantifiable and non-obvious. Until the end part of 1970s, there was no systematic approach with respect to the implementation of consumer protection. In the new consumer-friendly environment, it is recognized that the actual indicator of a nation’s turn of events is the degree of consumer awareness and protection in the region. The variables that have prompted an increase in the requirement for consumer security are multi-fold. These variables include production and conveyance framework, more prominent degrees of selling, marketing, time management, reduction in gap between the consumers and sellers. The whole scenario can be pit down under the umbrella of ‘sustainable consumption’. The situation so created has really helped the developing nations to restructure their consumer protection policies. 

Implementation of Consumer protection through Competition laws

The consumers are always suffering at the hands of the producers because both of them have not being able to get along since time immemorial. Competition Law, in this way, confines the producers from manhandling the current advantageous position of theirs on the lookout. The Supreme Court of India has seen that the principle objective of Competition law is to utilize competition as an instrument to advance monetary efficiencies and help with making the market as receptive to purchaser inclinations.

Utilizing Competition as an apparatus bears the accompanying advantages for the customers: 

It is a method for bringing down costs and working on quality. Consumer costs get lessened down so that with a superior level of competition, the usefulness of the industries increases. Consumer cost reduces as well as the employment increases. 

 It helps the market of the consumer to strengthen. The main factor behind such strength is the presence of elements like the level of consumer protection, freedom of individual decision making and decentralized system of financial activity across the nation. 

By establishing the above-mentioned goals, the process of implementation of consumer protection gets sped up. It has been seen that there is a relationship between consumer protection policy on one hand and competition law strategy on the other hand. A viable and productive competition law strategy whenever carried out in an appropriate way can diminish the quantity of exchange obstructions on import and export. Such decrease in obstructions can help in making the market climate more favourable for advancing business as well as for little and medium scale undertakings to accelerate their development. Competition law policy targets to keep up with the ambit and interaction of competition between different undertakings and furthermore accommodate solutions for social and underlying issues so competition can be restored on the lookout. In the event that all the previously mentioned targets are met, benefits like more prominent monetary productivity, higher advancement, and upgrade of customer government assistance can be accomplished.

In the Indian matrix, alongside the Competition Act, it was proposed in the Tenth Five-year plan that a National Competition strategy ought to likewise be explained. This National Competition Policy would mirror the country’s requirement for sped up financial development and improvement in the personal satisfaction of individuals, the country’s picture and confidence, and so forth It was additionally advanced that the National Competition Policy would help in achieving a cutthroat culture among different associations, in this way amplifying monetary productivity, ensuring customer interests, and working on global seriousness.

Ethical-Analysis of Relationship between Competition Policies and Consumer Protection

One can better comprehend the significance of consumer welfare– an ultimate goal for both the competition strategy and consumer protection policy, by looking at the United Nations Guidelines for Consumer Protection received by the UN General Assembly in 1985 and amended in 1999. These rules address a worldwide arrangement structure for governments to use to create and reinforce consumer protection policy and enactment pointed toward advancing consumer welfare. 

The UN Guidelines call upon governments to create, reinforce and keep a solid consumer welfare strategy and accommodate improved security of customers by articulating different policies and measures around eight subjects (UNCTAD, 2001).

  • Physical security 
  • Economic interests, 
  • Standards 
  • Essential labor and products 
  • Redress 
  • Education and data 
  • Specific regions concerning wellbeing 
  • Sustainable utilization 

The Guidelines have verifiably perceived eight consumer rights, which were made expressly in the Charter of Consumers International as follows: 

  • Right to basic needs
  • Right to safety
  • Right to choice 
  • Right to redress 
  • Right to information 
  • Right to consumer education 
  • Right to representation 
  • Right to a healthy environment 

These rights can be utilized as standards for evaluating the consumer welfare implications of competition strategy and law and to perceive how they help or prevent the advancement of these rights.

Provisions under Competition Act that Enforce Consumer Protection

Explicitly, the Competition Act, 2002 offers insurance to the consumers via Section 4, where it is perceived that an enterprise or group will be classified as abusing its prevailing position in the event that it restricts or confines specialized or logical improvement identifying with merchandise or administrations to the bias of customers.

Definition of the dominant situation of a firm or undertaking is checked by different variables. Among the other remaining variables, it is characterized as a position of strength enjoyed by a venture, in the relevant market in India, which empowers it to influence its purchasers or the pertinent market in support. 

As indicated by Section 18 of the Act, the Competition Commission of India has the ability to make a suo moto move to dispose of practices having a negative consequence on competition, advance and support competition, secure the interests of buyers and guarantee opportunity of exchange carried on by different members, in business sectors in India.

As indicated by Section 19(4), among different components, predominant position is additionally controlled by the reliance of purchasers on the enterprise and entry barriers including administrative hindrances, financial risk, high capital expense of barrier, marketing entry barriers, technical barriers, economies of scale, high cost of substitutable goods or service for consumers. Section 19(6) and 19(7), the significant topographical market and product market are controlled by the numerous variables. One of the main considerations among all others is consumer inclinations.

Protection from the Unfair Trade Practices and Restrictive Trade Practices to Customers

The Competition Act, 2002 doesn’t perceive unfair trade practices. Such practices have been perceived in the Consumer Protection Act, 1986, and any individual found in repudiation of such arrangements is punished. Be that as it may, the Competition Act, 2002 perceives the Restrictive Trade Practices. A Restrictive Trade Practices is characterized as one which has the capability of bearing impacts, for example, forestalling, mutilating, or confining competition. Specifically, any trade practice that hinders the progression of capital or assets into the flood of creation can be named as Restrictive Trade Practice. Instances of such practices incorporate value control, the inconvenience of such conditions on the conveyance or supply of products that have an impact of forcing inappropriate expenses and limitations, and so on and so forth.

Consumer issues and competition law strategies go hand-in-hand

Nations that have consumer protection and competition laws will have establishments to manage their application. Furthermore, these organizations should be well-resourced to have the option to perform their job viably. 

The degree of competition in a market may influence the degree of consumer protection required. In the event that a competitive market is viewed as conveying decisions with respect to costs and quality, regulatory interventions for the benefit of consumers should be implemented, so that there is little or negative impact on the competitive process.

In this manner, in a world of borderless business sectors, Governments are confronted with inquiries concerning how best to ensure their consumers without repressing the development of the advancing worldwide commercial centre. 

Fraudulent operators are exploiting the novelty of electronic media and their advertising capacities to reach a large number of consumers around the world.  Cooperative law implementation, combined with business and buyer schooling about the dangers of false conduct and how customers can best secure themselves is ending up being a powerful consumer protection methodology against extortion.

Governments, the private sector and customer agents should attempt to guarantee that business exercises conducted over global networks are basically steady with the successful execution of the United Nations Guidelines for Consumer Protection. 

Countless developing nations have embraced regulatory reforms pointed toward guaranteeing that the guidelines better serve public interests and build up competition in the marketplace.  Competition agencies are similarly influenced by the regulatory reforms and many have played and keep on performing significant role in consumer protection and regulatory reforms.


Globalization and the fast speed of technological advancement in administrations and buyer items make it hard to expect all the potential customer insurance issues and their answers. This requires constant observing of consumer protection policies by local authorities. Nonetheless, organizations likewise have a personal stake in assisting with establishing and advance a protected climate for customers. Self-administrative endeavors may offer probably the most encouraging roads for customer insurance. 

Businesses and consumer groups can cooperate to create and carry out voluntary self-regulatory codes that build up effective and enforceable buyer security instruments. This could go far towards building buyer certainty and trust. Both legislative and non-administrative associations can work with the advancement of wilful self-administrative purchaser assurance codes and drives by giving direction to the fundamental components of worldwide buyer security on the web. Additionally, Governments can help by implementing laws that help private-area endeavours to ensure customers through self-administrative codes.

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