Job Post: UnitedLex BPO Private Limited is looking out for a competent candidate for the post of Sr Administrator

Location- Gurgaon, India

Department- Information Technology

Requirements- Bachelor’s Degree, Polytechnic Diploma, or Equivalent Experience

PQE-

4+ years as System Administration in a Medium to Large Enterprise Environment.
2+ years of experience in a virtualization environment (VMware VDI will be additional advantage)
Industry certifications such as MCTS, MCSA, ITIL V3, etc. a plus
Troubleshooting, analysis, and creative thinking skills.
Understanding of client server technology
Skills and knowledge in Windows server operating systems.
Good knowledge of Windows Server OS and services (DNS, DHCP, AD, LDAP, ADFS, CA, IIS, etc.).
Experience with Microsoft cloud solutions such as Office 365, MS Teams, and Azure administration is a plus.
Experience with other enterprise level technologies such as Windows Auto Pilot white glove method, Azure AD Premium, Manage engine Desktop central, etc.
Good knowledge and experience with monthly patching on large scale (3000+) Windows 10 endpoints.
Understanding of technical support practices such as ticket documentation, SLAs, and escalation processes.
Knowledge on Network topology and working on network domain is a plus.
Quick learner, self-starter, the ability to work independently and as part of a team.
Able to work within time constraints and follow set processes and procedures.
Customer focused, a team player, and able to work on multiple tasks with minimal supervision.
Analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ready to work in 24X7 shift.

Responsible for supporting day-to-day work on various services under the scope of service delivery team.
Provide Level 1 & 2 support for laptops/ desktops and enterprise 3rd party systems.
Support and maintain Microsoft cloud solutions such as Office 365, MS Teams, and Azure AD.
Manage patching of laptops/desktop and other supported systems as required.
Maintain and create documentation as required.
Diagnose problems and escalate technical support where appropriate. Own the problem and the resolution promoting end-user satisfaction.
Provide timely responses and status updates to end-user and management requests.
Follow set policies and procedures when working incidents/requests and ensure proper hand-offs when required.
Maintain a professional attitude and provide excellent customer service at all times.
Maintain a good work ethic and assisting other engineers and senior staff when needed.

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